Complaint Intelligence API

Meet iIra.
Turn every complaint
into action-ready data.

iIra converts unstructured customer complaints — email, chat transcript, and call notes — into structured, categorized support tickets inside your existing support tools.

API-first · Schema-ready · Tool-agnostic

From complaint to structured ticket

Raw complaint

"I ordered the wireless headphones two weeks ago
and they still haven't arrived. I've emailed twice
with no response. This is really frustrating and I
want a refund if it doesn't ship by Friday."

Structured ticket (iIra output)

{
  "category": "shipping_delay",
  "severity": "high",
  "sentiment": "frustrated",
  "requested_resolution": "refund_or_ship",
  "deadline": "2026-08-21",
  "prior_contact_attempts": 2,
  "summary": "Order delayed 2+ weeks, no response
    to prior emails, refund requested if unresolved
    by Friday."
}

Features

Free-text to structured ticket

Extracts issue type, severity, sentiment, and requested resolution.

Category & routing tags

Classifies complaints against your taxonomy for auto-routing.

API-first integration

Drops into your existing helpdesk, CRM, or support pipeline.

Consistent structure at scale

Normalizes messy input into the same schema every time.

Interested in iIra?

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